Returns and Exchanges

Fresh In The City does not  offer exchanges or refunds on any items.  ALL SALES ARE FINAL. 

We will only consider exchanges for damages or defects, or if the wrong product(s) were shipped to you by mistake.

To be considered for authorized exchange, exchanges  for wrong or defect items must be requested within 48 hours of receipt delivery and items must be in new condition (un-worn with all tags and labels attached).

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect or damage. If entitled to a replacement item due to defect or damage, we will replace the product, subject to inventory, within a reasonable period of time.

If you would like to exchange an item due to the wrong item being shipped to you, please contact customer service for authorization. Upon receipt of the wrong item, we will fully examine it and notify you via e-mail, within a reasonable period of time. If the wrong item is returned with damages or defects, you may be responsible for damages or defects that were caused after you received the item. If entitled to a replacement item due to the wrong item being shipped to you, we will replace the product, subject to inventory, within a reasonable period of time.

All requests for an exchange must be made within 48 hours after the package is received.

The item MUST be in the same condition that it was received (unwashed and unworn). We CANNOT exchange the item if it has been worn, washed, or damaged.

If we authorize your exchange, please include original receipt, your contact number, and the  exchanged item.  Once we have received the package, we will contact you to confirm the details and have the new item sent out.

All exchange shipments are the responsibility of the customer. Exchange requests made after 48 hours of delivery receipt of the item will not be accepted.

ALL ELIGIBLE EXCHANGES ARE SUBJECT TO AVAILABILITY OF INVENTORY. ITEMS THAT ARE ELIGIBLE FOR AN EXCHANGE MAY ONLY BE EXCHANGED ONCE PER ORDER.

Please ensure that you check your selected items before you submit order. Thank you for choosing Fresh In The City, we look forward to servicing you again.